Managed Exception Desk · from £495 a month
Outsource the repetition. Keep control of the decisions.
Holly runs one agreed billing-administration workflow. Approved tools support routine collection, checking, tracking, filing and drafting. Holly monitors the process, resolves defined exceptions and brings consequential decisions to your authorised person.
A typical scope
From source information to a clear status.
- Collect timesheets, delivery records or billing instructions through one route
- Check purchase orders, client references and required fields
- Prepare invoice-ready information for the client’s accounting process
- Track approvals, due dates and agreed payment follow-ups
- File supporting records and report ready, blocked and overdue items
Human control
Your team still decides what matters.
- Invoice values, rates and tax treatment
- Disputes, changed terms and conflicting evidence
- Credit notes, write-offs and payment arrangements
- Bank-detail changes and payment authority
- Legal demands or commercial escalation
Who it suits
A repeatable process with a named approver.
The initial package is designed around one workflow, up to 25 billing items and up to 10 defined exceptions a month. Larger volumes, backlogs and multi-team programmes need a separate scope. The £395 review is normally the safest starting point.
Start with the process review